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Office Administrator PTS - League City

Future Opening: Office Administrator

Full Time • PTS - League City
Join the Precision Technology Solutions Team: Your Path to Exciting Opportunities

Precision Technology Solutions is a dynamic and rapidly expanding company dedicated to providing top-notch computer solutions to residential consumers and small businesses. Our skilled team services all types of technology, from computers, phones, tablets, and printers to networks, internet connections, and security systems. We offer convenient on-site service at our customers' locations and the option for them to visit our service center. As a key member of the Precision Technology Solutions team, the Office Administrator plays a crucial role in our success.

Your Role as an Office Administrator

The Office Administrator is often the first point of contact for our customers and plays a vital role in introducing them to the Precision Technology Solutions brand and the wide range of services we offer. It is essential that our Office Administrator ensures every customer interaction is handled promptly and with a friendly demeanor, addressing all questions and concerns to the customer's satisfaction. The Office Administrator works directly with customers to schedule appointments and resolve general inquiries, concerns, and problems. Effective communication is critical, whether in person, by phone, email, or other digital channels.

Essential Qualities

  • Passion for Customer Service: A strong commitment to serving and understanding customers' needs.
  • Interpersonal Skills: Ability to nurture customer relationships and collaborate effectively with team members.
  • Creative Marketing and Communication Skills: Develop and implement innovative strategies to engage customers.
  • Analytical Skills: Evaluate marketing effectiveness and ROI of customer engagement efforts.
  • Strategic Thinking: Ability to see beyond daily tasks to help achieve marketing and sales goals, enhance the brand, and improve customer experience.
Key Responsibilities

  • Answer inbound calls generated from our marketing and advertising activities.
  • Monitor paid advertising campaigns daily.
  • Assist in supporting business customers via our Remote Monitoring & Management Tools (RMM).
  • Collect and provide accurate information to customers through effective communication.
  • Help marketing and sales meet business objectives through customer advocacy initiatives.
  • Schedule service calls using our field service management software.
  • Provide friendly, courteous service to customers.
  • Identify upsell, cross-sell, and advocacy opportunities with satisfied customers.
  • Support the management team with sales, marketing, and daily operations activities.
  • Collaborate with team members to maintain site organization and cleanliness.
Growth Opportunities

  • Office Manager
  • Business Development Specialist
Requirements

  • Minimum one year of customer service experience with some technical background.
  • Positive attitude, strong PC skills, and a clear speaking voice.
Join us at Precision Technology Solutions and become part of a fast-growing company where you can make a real impact. If you’re ready to take your career to the next level, we’d love to hear from you!

Compensation: $30,000.00 - $35,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Enjoy Working In A Warm, Family-Friendly Environment Where the Employee Matters

Work for a team that encourages hard work with NOTHING LESS than a "Lead By Example" philosophy!!!

Precision Technology Solutions not only invests in its professional employees, but also enhances their emotional, physical and financial wellness. Despite being a nascent startup, our commitment to provide a comprehensive benefits package is unwavering so much so that, without these benefits, opening our doors would not have been possible.

We extend the following suite of benefits to all our full-time employees:

- Comprehensive Financial Planning Services
- Access to Professional Financial Advisors
- Continuous Improvement Training Programs on-site and off-site
- Performance-based Bonus Structure
- Company-provided Email Address
- One-week supply of Uniforms (shirts only)

Moreover, we offer additional "Fringe Benefits" for our Outside Sales team and Field Services personnel. These include:

- A company-assigned Laptop 
- A company-provided Vehicle accompanied with a Gas Card 
- A business Phone provided by the company
- Professionally-printed Business Cards 
- Commissions based on the sale of Service Plans and Products